Privacy Policy

Introduction

Azura is committed to protecting the privacy and security of personal information provided by our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand and applicable international data protection standards.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns regarding our data practices, please contact us at [email protected].

Information We Collect

Personal Information Provided Directly

We collect personal information that you voluntarily provide when you contact us, request information about our properties, or engage our services. This may include:

• Name and contact details (email address, phone number, mailing address)
• Identification documents required for property arrangements
• Preferences regarding property characteristics, location, and duration
• Communication records and correspondence with our team
• Payment information for property arrangements (processed through secure third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Date and time of website access

For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We process your personal data for the following purposes, based on legitimate business interests, contractual necessity, or your explicit consent:

Service Delivery

• Responding to inquiries about properties and services
• Providing property information and coordinating viewings
• Facilitating property arrangements and managing occupancy
• Coordinating property management and maintenance services
• Processing payments and maintaining transaction records

Communication and Customer Service

• Sending confirmations, updates, and important service-related notices
• Responding to questions, requests, and feedback
• Providing technical support and addressing service issues
• Communicating about property availability and relevant offerings

Business Operations and Improvement

• Analyzing website usage to improve user experience and functionality
• Understanding client preferences to enhance property selection
• Conducting internal research and service quality assessment
• Maintaining business records and legal compliance

Legal Compliance

• Fulfilling legal obligations under Thai law and regulations
• Responding to lawful requests from government authorities
• Protecting our legal rights and preventing fraudulent activities
• Enforcing our terms and conditions

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients:

Service Providers

We work with trusted third-party service providers who assist in operating our business, including:

• Property owners and management companies for property arrangements
• Payment processors for secure transaction handling
• Website hosting and technical infrastructure providers
• Analytics services to understand website usage patterns
• Professional service providers (legal, accounting, consulting)

These service providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose personal information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, ensure safety, investigate fraud, or respond to legal claims.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data transmission using SSL/TLS protocols
• Secure storage systems with access controls and authentication
• Regular security assessments and monitoring for vulnerabilities
• Employee training on data protection and confidentiality obligations
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The duration of our business relationship with you
• Legal, regulatory, or contractual requirements (typically 7 years for financial records)
• The resolution of disputes or enforcement of agreements
• Legitimate business purposes such as service improvement and analytics

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.

Your Rights

Under Thai data protection law and applicable international regulations, you have the following rights regarding your personal information:

Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes collected, subject to legal retention requirements.

Right to Data Portability

You may request to receive your personal data in a structured, commonly used format and transmit it to another data controller where technically feasible.

Right to Object

You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand or other relevant supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days in accordance with applicable law.

International Data Transfers

Your personal information is primarily stored and processed in Thailand. If we transfer personal data to countries outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Significant changes will be communicated through prominent notice on our website or direct communication to affected individuals.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team: